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Web Analytics 2.0

User First Interactive is obsessed with creating unforgettable user experiences. Forrester Research estimates the market for Web analytics will grow 17 % between now and 2014, however web analytics isn't easy and can cause more headaches than give insights. We understand that your website might not be the only customer touch point you have. That is why we have created unique solutions that make customer intelligence hassle free so you can make informed business decisions. Bottom line, isn't it time you start getting the results you want?

Web Analytics Reconfigured

Identifying opportunities to improve online business is what web analytics is all about. However, more often than not important items get overlooked during web analytics implementations such as tracking internal search/error pages or monetizing customer behaviors. Analyzing the data you produce in an effort to increase profitability can be difficult if the right KPI's are not in place and if you can't rely on your data. Our web analytics audits bring you up to speed quickly and can transform data into tangible insights.

Interactive Dashboards

Receiving a report with sixteen tabs of information is just not fun! And once more, valuable information might be passed over from data paralysis. That is why the analysts at User First Interactive makes analytics sexy and intuitive by bridging the gap between static reports and bringing spreadsheets to life with interactive dashboards. We work with you to create specific performance indicators to help you quickly support your primary goals. Stop digging for data, nothing is more important than receiving easy to interpret information about your customer from a powerful dashboard.

Voice of the Customer

For years retailers have relied on their customers feedback to improve their services or products, so why not use the same tactic for your website. Listening and responding to your online customers can help you to enhance and improve, allowing users benefit even more when they visit your website. Creating a positive user experience is the only way to go improve customer satisfaction and conversion rates.

Customer Experience Management

Monitoring the customer experience through feedback is a great start to measuring how customer feel about the website, but this process alone might not have sufficient information to uncover, diagnose, or resolve problems that customers have experienced. User First customer experience management combines voice of customer technologies with landing page optimization to magnify design performance and give customer what they want. Websites that become customers’ “go to” sites reap 2½ times the revenue per transaction and three times the average gross margin that median performers do, according to Forrester Research.